![]() ![]() Our local Ashley Furniture Home store attitude toward customers is appalling. We work too hard for our money to give it to companies who have such little respect for their customers. Save yourself the stress and inconvenience, not to mention, poor quality of furniture. I call them again, they offer another chair, they will send me photos and let me pick the one with the best centered pattern.this has been going on now since March and we are into June. They will call me and let me know if they have approval to refund from Corporate. I refused, supervisor on the phone wants to debate that all the chairs have off centered patterns.not true, the damaged chair does not. Chair arrives, didn't check for frayed or raw edges as the pattern was totally off center. They will inspect before it is shipped from warehouse. ![]() Their customer care calls and they will exchange the chair. They then refuse to do anything more, I contact BBB and their corporate office. It has a hanging lining now, a pleat where it should not.I called again, they sent a 2nd repairman. They sent a repairman who totally ruined the chair. When it was delivered, the fabric had a raw edge that was concerning it would fray further so I called immediately. They called to schedule delivery on 2nd day for delivery on 3rd day. I purchased an accent chair, paid over $900 could have purchased at on line stores.the exact same chair for half, purchased from Ashley Furniture as they were local and promised to deliver in 2 days. Once you purchase it, no matter what the issue is, they consider it yours. Stay away from the nations largest furniture store. Do Not Shop Online with AshleyĪshley Furniture customer service is the absolute worst. It is a scam and a fraud, I am filing a complaint with the FTC. They are playing a percentage game that some people will wait anyway. But why should I have to take my time as an online customer who is trying to save time now have to visit a store to cancel. Apparently I now have to go to their store to cancel. Then they will try to deliver it and even if you refuse delivery they will try to charge you. Then they do not show up but they keep your charge processing. They promise you a fake delivery date that is very fast to get you to charge your card. The charge is still processing on my card. There is no way I can find to cancel online with my order number or the email they sent me. No one from Ashley called me to inform of this. I was so happy right up until I called the delivery driver and he told me it is on back order and there would be no delivery. July 2nd comes and they do in fact schedule my delivery from 8am - 12 noon. So I searched online and Ashley website gave me a July 2nd delivery date so for this reason only I purchased it from them. These items are not merchandise and should not be included in what the store deems as placing on store credit.įRAUD WEBSITE SCAM - I needed a king mattress delivered within a week or so to arrive in time for my new king bed frame from another company. Also, as a side note, they are trying to get me for a store credit that includes sales tax as well as warranty and delivery charge, adding an additional $332.43. Has anyone else ever had this situation, and if so, how did you handle it? I worry that they will now try to charge a closed account or bill me for the balance. ![]() I canceled the card completely so no purchases can be placed on it. So I called Citi Financial, who shows my account at a $0 balance. Obviously I will not pay a restocking fee, and a store credit is just not an option as I don't need any further furniture (I was told I had to use it within 60 days of "purchase"). I was told that the order was already on its way and that I would have to pay a 20% restocking fee or take a store credit. I in turn canceled the order as I found better items through another store. I placed an order for a couch/loveseat that was ordered through interest free financing and received credit through Citi Financial. ![]()
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